GROS Learning is a training and consultancy bureau founded by Anneke Gros in 2004. I have many years of experience as trainer, developer and project leader in the Netherlands and the Asia Pacific region (based in Singapore). I'm specialised in translating IT/technical content and information management for end users.
ServiceCultuur is a training and consultancybureau I own with Fabia Hooykaas, specialised in customer focus, communication and culture change. We work for companies aiming to enhance their service levels.
Individualisation: I'm fascinated by the unique qualities of every individual
Input: collect the relevant and available information, what's done before, what worked and what did not
Analytical: looking at the facts I search for patterns and links, need to knows and nice to knows
Eager: I'm curious to know your flavour for learning and how I can help you to achieve your goals
Structure and helicopter view: with all the information available I'd like to structure it for you to get an overview